Frequently-Asked Questions

Q: How do I get started to find out my options?

A: Give us a call on our toll free number in the United States 1-855-447-2676 to speak to our Patient Services staff, and follow these simple steps: Step-by-Step Guide for Patients.

Q: Do I have to fly to Chile for a consult?

A: No, our Medical Director will review your medical records, and recommend a surgeon or other specialist for your needs. Before you leave home, we will arrange an initial SKYPE or phone discussion with the physician in Chile to determine whether the procedure is right for you and what options are best for your needs. Then you decide if this is what you would like to do. See Customizing Your Treatment Plan.

Q: I don’t have a passport. Do I need one? How do I get one?

A: Yes, you must have a passport to leave the US for travel overseas. If you do not have one, our staff will assist you in expediting the passport application process. The US Passport Office charges a higher fee for expediting your passport, but if you need surgery quickly, this is a reasonable cost and will insure more timely medical care.

Q: Will my US insurance cover care overseas? 

A: Many already do, but we cannot answer with certainty until your case is reviewed by our Medical Director and discussed with your insurance carrier. See Payment Options.

Q: I don’t have insurance. What can I do to pay for the surgery I need?

A: We have a number of options we can discuss with you to determine your specific needs. We also work with a number of medical financing companies, and we take all major credit cards. See Payment Options.

Q: I don’t know much about arranging travel overseas. How do I do that?

A: Our English-speaking Patient Services staff will assist with all travel arrangements, help you select your hotel, and arrange transportation to/from the airport in Santiago. Med Expert Chile has negotiated special rates with hotels, transportation and tour companies to help make your overseas medical care even more affordable. See Travel to Chile.

Q: I don’t speak Spanish. How will I be able to communicate with my doctors?

A: English is the international language of medicine, and most of our top specialists have done specialty Fellowships and other advanced training in the US or UK or Canada, so they are fluent in English.  Our staff is bi-lingual and will be escorting you to your medical appointments. We also have translators available by phone if you need assistance while in the hospital. See Personalized Care.

Q: I have concerns about going to a hospital in a foreign country. How do I know the quality of care is as good as here at home?

A: Our Chairman and Chief Medical Officer has worked in and researched hospitals in the US and abroad. Dr. Vliet selected our JCI-internationally-accredited hospital partners because the quality of care is among the best in the world, their infection and complication rates are among the lowest in the world. See Patient Stories under Why Chile?

Q: I haven’t heard much about Chile for medical tourism. Is it a safe country for medical care?

A: Chile is a hidden and overlooked gem! It is a first-world country with ultramodern facilities, state-of-the-art care, innovative treatment options, some of which are not yet available in the US. See The Country

Q: I have more questions, what should I do?

A: Just give us a call on our toll free number in the United States 1-855-447-2676 and talk with our English-speaking Patient Services staff. We are happy to answer your questions. See Step-by-Step Guide for Patients.